So its been a really long while, I was having trouble muddling through the waters, but luckily I happened to see some light. So lets talk about this interesting concept that I finally totally understand, well at least I think I do, Cognitive Dissonance. Now cognitive dissonance, as the very sound of the term suggests, speaks to some amount of discord, usually between what is expected to happen or what one believes will and what actually does, a difference between attitude and beliefs and behaviour. Now everybody knows how the tagline of a certain fast food restaurant is 'have it your way.' Well, one very hungry Friday night last week showed me that either I am misinterpreting that tagline or the workers seem to be. Either way, there was clear cognitive dissonance as apparently the way I wanted my wings, without fries, isn't allowed, so I apparently couldn't have it my way. The only way I could apparently have my wings, is the way of the workers, with a ton of tasteless fries and a bucket of attitude. This restaurant clearly needs to get their act together as cognitive dissonance is a no no in proper organizational communication. Eliminate Cognitive Dissonance!!!
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| Just a little illustration of Cognitive Dissonance at work |
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